Usa-esta-org.com (this website, we, our) provides the information on this website to any visitor with Internet access. There is no cost to visit our website. The visitor (you) are required to read the Terms and Conditions and Privacy Policy stated. Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you agree and accept these following Terms. The Terms and Conditions are periodically updated. If you, after reading the Terms and Conditions, need additional information, please feel free to contact us.


About us

This website specializes in reviewing and processing applications for the ESTA (Electronic System for Travel Authorization) on behalf of travelers to the United States. The information provided is based on publicly available information, our interpretation and experience concerning the Visa Waiver Program and ESTA.

This website is operated by a private company, and it is not affiliated with any government agency or department. The website is a project of SAMI Investments SAC. If you have questions regarding your order, please get in touch with us by using email: info@usa-esta-org.com.

We provide the text on this website for information purposes only. The information is about legal topics which is different from legal advice, which only an attorney can provide. Users of this website use the information provided here at their own risk.


About our Processing Service

Our service is as an online application service provider used to facilitate the Travel Authorization process in order for foreign nationals to visit the USA (United States of America). We provide a professional review and submission service for ESTA applications. Please note that we do not provide any legal advice. By clicking on the "Pay Now" button, you instruct that we submit the ESTA registration to the U.S. immigration authorities on your behalf in order to obtain an entry permit for the United States.

Our services also include translating information, reviewing all answers of customers, helping to fill all the required fields in the application page. If we find any problems with the application, we will contact customer by email to verify and confirm the information in question. We will only submit an application to the ESTA if after evaluation, we find it to be deemed valid.

Our service has the duration of the validity of travel authorization of the customer, in most cases this is two years, or until the expiration of the passport, whichever comes first.

The price for our service is 59 USD per application (or the equivalent in your home currency). As a payment method we are using PayPal and PayU. You can choose the payment method that will be more convenient for you.

Before making the payment on our website, you will have the opportunity to review all the application. You also can make changes if necessary. If you notice error after the payment, please contact us immediately by email: info@usa-esta-org.com or our service "contact us". If you find errors in your approved travel application, we will process application one more time with no additional cost in the case if it was a client mistake. Please note that you have 15 days from the moment of processing your travel authorization (from the moment when we send email to you) to make a request for update information or correct a mistake.

Only the US government has the authority to approve or deny an application for a US travel authorization. So we do not have any influence over the results of your ESTA application. It is the responsibility of the customer to ensure that the application has correct information. We cannot be held liable if you are denied boarding on a flight or vessel with destination to the United States.


Delivery Policy

Our Delivery Policy is set out to explain to the customer, how we provide the Processing Service offered on this website. The Service consists of two steps: customer fill all the required fields on our application page and then submit payment of 59 USD (14 USD which is US government fee + 45 USD which is service fee) or the equivalent in home currency of customer. After this we will deliver the product to you by email within 12-24 hours*. You will receive an email from us with the result of our Service attached in a PDF file.

** In cases where more time is needed to process an electronic travel authorization application, an answer or informational message will usually be returned within 24 hours.

PDF files can be read by utilizing Adobe reader (https://get.adobe.com/reader/) which is free to download. We recommend that you take with you a printed copy of your travel authorization as some airlines may want to see a copy of it at check-in.

We strongly recommend you to add our email address info@usa-esta-org.com to your whitelist to ensure that our email is not rejected due to an overfilled inbox.


Transaction Currency

Our customers can pay for our service in their home currency (which will be equivalent to 59 USD in the time of payment), in this case you will be charged according to what your card issuing bank is offering as an exchange rate to the USD. If you have questions about any of these charges, please contact your banking entity.


Refund Policy

It is responsibility to provide us with up-to-date and correct information about yourself when applying for your ESTA Travel Authorization. In the case of an application has been rejected by the US CBP Department of Homeland security, only we will charge for the processing of the ESTA application (the fee is 4 USD or the equivalent in currency which customer paid in this website) and we will proceed with the full refund of the difference of the amount paid. However, when the application was processed and you wish to cancel it, there will be a cancellation charge of 14 USD or the equivalent in currency which customer paid in this website per application which is the payment for services provided by the U.S. government's official web portal. Once you have submitted the application with us, we are assuming that you agree that we may immediately start the process of your authorization. Please note that you have 15 days from the moment of processing your travel authorization (from the moment when we send email to you) to make claims and refund.

We will only make refunds by credit card, and only to the account of the credit card originally used for the purchase. We will not make refunds by cash or check, as these methods cannot provide adequate security, payment verification, or guarantee against theft, loss, or fraud.

All payments to us are in United States Dollars (USD) or another available currency, and any refund that we make will be in currency which customer paid in this website. We are responsible only for refunding the payment that we received, NOT for any differences in the amount credited to your account by your credit card company based on the exchange rate that they use, or on any foreign-currency exchange fees that they charge. When we make the money back, we are returning the money which you paid to us for the Service which we offer. That amount does not include fees charged by your credit card company or other parties in connection with your payment. It only includes the fee paid to us for processing your application.

A refund will be credited only to the card used in the payment process, carried out within the next twenty-four (24) hours, and posted immediately (in case of payment with PayPal) or within 15-25 working days (in case of payment with PayU) depending on your banking entity.

To request a refund please email us at info@usa-esta-org.com o use Contact form. Please include the following information with your request:

  •  The reason for the refund request;
  •  Your full name and the Transaction ID;
  •  The email used for the original purchase.

Please contact us with any questions you may have about our Refund Policy.


Copyright

All information contained in this website is copyrighted and protected by international copyright laws. All text, graphics, media files, page elements, stored data, forms cannot be copied, reproduced, modified, posted, uploaded, distributed or transmitted in whole or in part without written permission.


Change of Terms and Conditions

We can make changes to these Terms and Conditions without prior notice to improve security, legal reasons, or to reflect updates to our services. Your continued use of this site signifies an acceptance of these amended Terms, and therefore the Terms should be reviewed before making any further use of this site. If we do make any changes in these Terms and Conditions, we will post them on our website with the date of the changes.


Latest update

These Terms and Conditions were updated on April 08, 2017.



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